FAQ

How-to answers for day-to-day use. For product and pricing, see the marketing FAQ.

General

I forgot my password. How do I log in?
Most users sign in with email OTP: enter your email, request a code, and enter it. If you use phone + password, ask your manager to help reset access.

Can I have multiple roles?
Yes. Choose a role on the selection screen after login, and switch anytime with the role switcher.

My invite link is invalid.
Invites can expire. Ask your manager to send a new one.

Managers

What is draft vs published?
Drafts are not fully live for owners or tenants. Publish when they should get access. See Properties and Tenancies.

Why did my property save as a draft?
Require publish approval may be on in account settings, or your permissions require approval. Publish when ready.

How do I set up online rent collection?
Create a config under Payment Accounts, then attach and enable it on the property. Configuration.

Can I record a partial rent payment?
Yes. Enter the amount in Record Rent Payment, then check the Preview of how it will be applied before saving. Payments.

A report type is locked / I need more SMS credits.
Upgrade or buy add-ons under Settings → Billing.

I archived a property by mistake.
Open Properties, switch to archived, and Restore.

Owners

Why can’t I edit a property?
Owners have a read-focused view. Ask your manager to make changes. You can still approve or reject maintenance when required.

How do I approve maintenance?
Open Maintenance Requests, then Approve or Reject (with a reason).

Tenants

Pay Now has no options.
Your manager needs to enable a payment method on the property.

I paid but my balance has not updated.
Wait a moment and refresh. If it still looks wrong, send your manager the payment reference from the provider.

Can I pay more than one period at once?
Yes, from the oldest outstanding period first.

Workers

I don’t see an assigned job.
Check My Requests → Assigned, or ask your manager.

How do I finish a job?
Mark In Progress, then Ready for Inspection (with photos if useful). The manager confirms Completed.

Still stuck?

Email [email protected].