Payments

How rent and charges are collected online for tenants, and recorded by managers when money arrives offline.

Set up (managers)

1. Create a configuration under Payment Accounts (provider, credentials, rent and/or charges).
2. Attach and enable it on the property (or property group).
3. Optional: verify a platform subaccount for platform Paystack receiving.

Tenants only see enabled options on their property.

Pay online (tenants)

1. Open a tenancy with a balance → Pay Now.
2. Choose rent periods and/or charges (oldest rent first).
3. Pick a method, review fees, and complete checkout.

Balances and history update after success. A receipt may be created automatically if automatic online receipts are enabled.

Record offline rent (managers)

Use Record Rent Payment when payment arrived outside checkout.

1. Enter the amount received (full or partial).
2. Set date and method.
3. Review the Preview of how the amount will be distributed across periods before saving. Surplus that cannot be applied is not recorded.

Details: Tenancies, leases & payments.

Charges and receipts

Managers can mark charge payments from the tenancy. Issue receipts manually when needed, or rely on automatic receipts for online payments. Tenants and managers can download receipts from payment history.