Tenant guide

View your tenancy, pay rent online, respond to appointments, and request maintenance.

Dashboard

Your hub highlights payments due, leases expiring soon, appointments that need a response, maintenance updates, and proposed leases waiting for your acceptance.

Tenancies and balances

Open Tenancies, then a card to see leases, what you owe (rent and charges), and any lease agreement to download.

Pay online

1. On a tenancy with a balance, click Pay Now.
2. Choose rent periods, charges, or both (when available). Rent is paid from the oldest outstanding period first.
3. Select a payment method your manager configured (Paystack, KongaPay, or Monnify) and review the total, including any fees.
4. Complete checkout. Your balance updates after success.

If a payment is already in progress, follow the on-screen options before starting another. If no payment methods appear, ask your manager to enable payments on the property.

Proposed leases

Review rent and dates (and any accept-by deadline) on the dashboard or tenancy page, then Accept. Your manager may also activate a proposal for you.

Payment history

Open Payments History to filter past payments and download receipts when available.

Appointments

Open Appointments to accept a proposed time, suggest other times from your manager’s availability, or add a scheduled visit to your calendar.

Maintenance

Submit a New Request with unit, description, priority, and optional photos. Track progress and add comments. When work is done, confirm it was satisfactory if asked.

Update your profile from the user menu when needed. More on paying: Payments.